Patient and Visitor Guide
Service Guarantee
At CHRISTUS Hospital-St. Elizabeth and St. Mary, and at CHRISTUS Jasper Memorial Hospital, quality medical care is expected. But it’s our level of commitment to excellent service that sets us apart. So much so, that we are the first health system in America to provide a Service Guarantee.
In keeping with the Mission of CHRISTUS Health – to extend the healing ministry of Jesus Christ – we guarantee to those we are privileged to serve:
- Courteous, prompt and compassionate care.
- Concern for your special needs and privacy.
- Open, honest communication about your treatment.
If we fail to fulfill this guarantee, we encourage you to express your concerns to a representative at the appropriate campus location. We will strive to resolve your concerns to your satisfaction and keep you informed of the outcome.
You have our guarantee.
At CHRISTUS, our guest services and patient advocate program is designed to assist patients and family members by providing a structured approach to resolving complaints, forwarding suggestions and routing compliments.
Email us your comments or suggestions here.
To send us your comments in writing, we have provided a customer concern form for your convenience. Please complete the form and return it to:
CHRISTUS Hospital-St. Elizabeth
2830 Calder St.
Beaumont, TX
77702-1809
Phone: 409.892.7171
Fax: 409.924.3959
CHRISTUS Hospital-St. Mary
P.O. Box 3696
3600 Gates Boulevard
Port Arthur, TX 77642
Phone: 409.985.7431
Fax: 409.989.1033
CHRISTUS Hospital-Jasper Memorial Hospital
1275 Marvin Hancock Dr.
Jasper, TX 75951-4985
Phone: 409.384.5461
Fax: 409.383.0622
OFFICE HOURS
Monday through Friday
8 a.m. to 4 p.m.
Convenient, free parking is available at all CHRISTUS Hospital—St. Elizabeth and St. Mary locations, and complimentary valet parking is available at St. Elizabeth's main entrance.
